If your vehicle has broken down or is stuck
These general steps help you stay safe while you wait. They are not legal advice; follow local traffic rules and any police instructions.
- Move the vehicle out of traffic only if it is safe to do so.
- Switch on your hazard lights.
- Wait somewhere safe, away from moving traffic, and keep your phone on.
- Contact AST with your location and vehicle details.
If you are in danger, contact the emergency services first.
What we need from you
- Where the vehicle is. A WhatsApp location pin, or the nearest landmark.
- The vehicle. Make, model and type (saloon, SUV, low car).
- What happened. Won’t start, flat tyre, stuck or something else.
- Access. Basement parking, tight spaces or soft ground change what is possible.
- Where it needs to go. A garage or another address, if it must be moved.
- Photos and a contact name. One of the vehicle and one of the surroundings help.
Start now
The quickest route is a WhatsApp location pin and a photo, or a call.
Process
How help is arranged
You contact us
By call or WhatsApp.
We ask the right questions
Location, vehicle and what happened.
We confirm the plan
What can be arranged for your situation. Ask about cost here.
Recovery is sent
Assistance goes to your vehicle.
When the vehicle cannot be driven
If the engine will not start, or the vehicle is stuck, it usually has to be towed rather than driven. See car towing for how that works.
Breakdown questions
What if I am on a busy road?
Put safety first: hazard lights on, stay away from moving traffic and share your exact location. If you are in danger, call the emergency services.
What if I do not know exactly where I am?
Send a WhatsApp location pin. If that is not possible, give the nearest landmark, road or exit.
Need help with your vehicle?
Broken down or stuck? Send your location and a photo of the vehicle.